Ultimate guide on troubleshooting your Roku remote control

Is your remote not responding, or losing pairing often? We’ve combined some troubleshooting steps below to assist you.

NOTE: Before following the steps below, make sure that you have injected a fresh set of batteries in your remote.

Most standard Roku remotes that use IR-based technology will not need the additional suggestions listed below. They do need to be in range to the IR-receiver on the Roku player.

For problems with WiFi remotes, try the suggestions below.

Troubleshooting WiFi remotes

Step 1: Make sure you have new batteries in your remote.

  • Remove the batteries from your remote, then reinsert the batteries.
  • Watch for the LED to flash, showing you have a good set of batteries.
  • If the LED does not flash, try a new set of batteries.

Step 2: Try pairing the remote over again.

  • Open the battery section by ejecting the battery cover.
  • Press and hold the pairing button till you see the pairing LED to flash.
  • The remote pairing dialog should become visible on your TV screen.

Step 3: Try power-cycling the Roku player then remote.

  • Switch off the Roku player, then plug the Roku player back in.
  • When the Roku player has rebooted eject the batteries from the remote.
  • Reinsert the batteries, then check for working.

Step 3: Try pairing the remote again.

  • Open the battery section by lifting the battery cover.
  • Press and hold the pairing button until you see the pairing LED start to flash.
  • The remote pairing message will come up on your TV screen.

Step 4: Try clearing and re-linking the remote.

  • Unlock the battery compartment by lifting the battery cover.
  • Unplug the power supply from your Roku player.
  • click and hold the A and B key on the Roku remote and then click the pairing button.
  • The remote pairing LED will flash. When it does, free the buttons.
  • You should see 3 more LED flashes. This will clear the remote.
  • Reattach the power supply to the Roku player.
  • Put the remote into pairing mode by pressing and holding the button till the LED flashes.
  • Once the Roku player is rebooted, you will see the pairing message on the screen and your Roku player is paired with the remote.

If all the above steps still do not fix the issue, it may need a Factory Reset.

You can get reset instructions by calling the online support. They can provide your detailed information on this process.